Terms & Conditions
By using this website you agree to be bound by these terms and conditions. We aim to provide the highest possible standard of customer service and welcome any feedback. If you have any queries regarding this information please do not hesitate to contact us via email: websitemanager@cliveranger.co.uk or by letter:
The Website- Manager
Clive Ranger Ltd
22, Churchill Way
Cardiff.
CF10 2BU
Use of this website
Please note that at present we only accept payments from credit/debit cards registered to a UK address. To protect our customers, the delivery address must be the same as the billing address. If you wish for a different delivery address please contact the website manager to discuss your needs.
General
We do not accept liability for any third parties or links contained on this website. Although we will make every effort to ensure this site is free from any viruses you take sole responsibility and should take the necessary precautions to protect against viruses.
Only persons aged 18 or over may make an order for goods on this web site. In placing an order for goods you assert that you are over 18 years of age.
Changes
The company reserves the rights to make changes both to the website and the terms and conditions. Any change to the terms and conditions will be clearly displayed on the website. It may become necessary to close the web site either on a temporary basis or on a permanent basis. In such circumstances the Company reserves the right to close the web site and will not be liable for any loss.
Ordering goods
Contract
A valid and binding contract will only come into existence upon receipt of payment for the goods requested. Payment takes place after authorisation from your bank has been obtained. After receiving payment you will be sent a confirmation email (this email is not intended to be an acceptance of the offer) and the goods will be dispatched. Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Price and Payment
All prices are in pounds sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. We are not responsible for any delay caused by the failure of your provider to authorise payment. No goods will be dispatched until payment has been received.
Delivery
Most jewellery items can be delivered within 7-10 working days. For rings in average ring sizes please allow up to 28 days. More complicated items or those where there is a degree of customisation or where the size is not usually stocked in our stores please may take longer. We will contact you via email with approximate delivery times and at time of despatch.
Cancellation of order
Goods can be cancelled under any of the three circumstances detailed below.
1. Prior to dispatch
You may cancel your order prior to dispatch and a full refund of the product price will be given.
2. Returns and Exchanges
If you wish to return or exchange an item, we will accept it providing it is returned within 7 days of receipt , unused and in its original packaging.
3 Defective Goods
In the rare instance your goods are defective your statutory rights are not affected in any way by this agreement. You should notify us of any defects immediatelyand we will refund or replace the item within 30 days of purchase. If the product develops a fault within the first 12 months of ownership we will repair or replace it free of charge.
TO RETURN OR EXCHANGE AN ITEM
Email websitemanager@cliveranger.co.uk together with your order number and reason for return or exchange
We will send you a returns form via email
Package the items securely together with the original packing materials and the completed returns form.
Ship to :
Clive Ranger Ltd
22 Churchill Way
Cardiff
CF10 2DY
Ship the item using Royal Mails insured Special Delivery service. It is your responsibility to make sure the item is fully insured. We cannot be held responsible for loss or damage of the items during return shipping.
The parcel can be tracked via Royal Mails website.
Procedure for Returning goods.
If you wish to cancel prior to dispatch you will need to telephone with your name address and product order number. If the product has already been dispatched you must still telephone indicating your intention to return the product. You must then send your goods to
The Website- Manager
Clive Ranger Ltd
22, Churchill Way
Cardiff.
CF10 2BU
in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than [30 days] of your order.
Delivery Charge upon Cancellation
You are responsible for the price of delivery and the company will only refund delivery prices in exceptional circumstances or if the goods are defective. If the price of goods exceeds £150 and you qualify for free delivery then you will be charged delivery if the sum of goods maintained after sending some of the goods back no longer exceeds the amount qualifying it for free delivery.
Cancellation by us
We reserve the right to cancel your contract in any one of the following instances;
- We have insufficient stock to send your goods and no suitable replacement can be found
- We do not deliver to your area
- One or more items requested by you were listed with an incorrect price or description.
If we cancel your goods for any of the reasons listed above you will be notified by email and a full refund will be credited to your account as soon as possible and no later than 30 days after you have placed your order. We are not obliged to offer any compensation where we have to cancel your order for any of the reasons set out above.
Delivery of Goods
- We can deliver to anywhere in the UK
- We do not deliver to Channel Islands or Eire
- Free 1st class Recorded delivery for orders from £50 to £150 including VAT at UK rate
- Free Royal Mail (Special Delivery) next day delivery for orders over £150 or more including VAT at UK rate
- Goods must come to set total before packing charges are applied
- We reserve the right to discontinue free delivery at any time
Delivery times
- First class Recorded delivery – up to 2 days – from notification of dispatch
- Secure Royal Mail (Special Delivery)- up to 1 working day not including weekends. You will be notified on delivery – someone will have to be available to sign and accept delivery of this service
Delivery date
When we send an email confirmation we will give you an estimated delivery date. We do not guarantee that this date is always correct but we will make every effort to ensure that it is complied with.
Product Availability
- Products on the web site represent a small proportion of our vast range of jewellery
- If an item is out of stock – we reserve the right to not accept the order until the stock line becomes available.
- We will notify you by e-mail when the anticipated delivery will occur,
- It is not the companies’ intention to frustrate the desire of a purchase – but we will not enter into an agreement where the definition of delivery can not be guaranteed – and expectations can not be met.
Liability
If you do not receive the goods within 14 days of ordering them you must notify us in writing within 28 days of ordering the goods. We are not liable if you do not write to us within this time
We are not liable for the actions of third parties in the delivery of goods where it is beyond our reasonable control including but not limited to strikes, lock outs and other industrial disputes.
We take no responsibility for any loss or damage suffered as a result of our online service. We provide this website on an "as is " basis and accept no responsibility for errors, which will be unintentional.
The following conditions will apply.
- Payment will be by credit/debit card – billing UK addresses only
- The Delivery is to UK addresses only
- All prices are in pounds Sterling and include VAT at prevailing rate.
- All products are subject to availability
- All measurements are approximate
- Products shown will not be actual size
- All items will be supplied in our packaging or as the branded packaging of our suppliers.
- Images and colours of products on the website are as accurate as the electronic processes allow
Warranty
In agreeing to the terms and conditions set out you also warrant that:
- The personal information which you are required to provide when you register is true, accurate, current and complete in all respects
- You are not impersonating any other entity
- You are aged 18 or over; and
- You only intend to use the good for private use and not for resale or any other activity not associated with its private use
Invalidity.
If any of these terms and conditions is unenforceable the remaining provisions remain in force and binding.
Privacy
Our policy on privacy is set out in a separate document which is accessible via the home page. By using this website you acknowledge and agree to be bound by the terms of our privacy policy.
Copyright
Clive Ranger Ltd own copyright to all content of the Website. All trademarks and other intellectual property are owned or licensed by Clive Ranger ltd or are the property of third parties offering goods for sale through our website. You may not copy reproduce or transmit any part of this website for commercial use with out written consent from us – contact us at: websitemanager@cliveranger.co.uk
Governing law
The contract between us shall be governed by and interpreted in accordance with the Laws of England and Wales and only the English and Welsh courts shall have jurisdiction to resolve any disputes between us.
Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
COMPANY INFORMATION
Company registration no
( England & Wales 1289363)
Registered office
22 Churchill way
Cardiff
CF10 2DY
Postal Address
The Website- Manager
Clive Ranger Ltd
22, Churchill Way
Cardiff.
CF10 2DY
VAT number
4023700.10
Trade Bodies
The National Association of Goldsmiths
Registration no. 5895
