Privacy Policy

Clive Ranger Privacy Policy

The following statement explains our policy regarding the personal information we collect about you.

We realise that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act. We will not sell any information about you to any other party.

1.    Personal information submission.

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include :
    • newsletters,
    • diary reminders
    •  and email bulletins.
    • Hints to  family or friends
    • Access to on line brochures

    By entering your details in the fields requested, you enable Clive Ranger Ltd and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Clive Ranger Ltd will act in accordance with current legislation and aim to meet current Internet best practice.


    2.    The importance of the correct information

    The information you provide is referred to as personal information. Please make sure that you  update your personal information if any of your details change.

    In order to do any of the following, you will need to provide us with certain details: to

    • place an order
    • Receive E-brochure
    • Send a hint to a friend
    • sign up for e-newsletters
    • enter competitions
    • take part in a survey (in this instance, your details will be passed to a third party for research purposes only)
    • provide  feedback to us

    The details you provide may include

    ·         your name,

    ·         email address,

    ·          delivery address,

    ·          telephone number,

    ·          credit or debit card number and the card's expiry date.


    3.    Information on visitors – the cookie.

    During the course of any visit to Clive Ranger Ltd website, the pages you see, along with an electronic marker called a cookie, this is downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

      Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.

      Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Clive Ranger Ltd use this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

      Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.


      4.    Use and storage of your personal information

      When you supply any personal information to Clive Ranger Ltd (e.g. when ordering products or services) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly and tell you if we want to pass the information on to anyone else.
    1.  In general, any information you provide to Clive Ranger Ltd will only be used within Clive Ranger Ltd It will never be supplied to anyone outside Clive Ranger Ltd without first obtaining your consent, unless we are obliged or permitted by law to disclose it.
    2.  Also, if you post or send offensive or inappropriate content anywhere on or to Clive Ranger Ltd and Clive Ranger Ltd considers such behaviour to be serious and/or repeated, Clive Ranger Ltd can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.

        3. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of a personalised service, such as online billing, you no longer wish to continue your registration as a personalised user. Where personal information is held for people who are not yet registered but have taken part in other Clive Ranger Ltd services (e.g. information requests), that information will be held only as long as necessary to ensure that the service is run smoothly. , we will delete your personal information on request by you.

         We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.


        5.    Access to your personal information

        You have the right to request a copy of the personal information Clive Ranger Ltd holds about you and to have any inaccuracies corrected. Please address requests to:-

          Website Manager
          22 Churchill Way, Cardiff

          Post code CF10 2DY


          6.    Users 16 and under

          If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Clive Ranger Ltd website. Users without this consent are not allowed to provide us with personal information.